Refund Policy

Cancellation. You may cancel your subscription at any time from your account settings. Cancellation stops future billing; you retain access until the end of the current billing period. We do not automatically refund the unused portion of a period you have already paid for.

Refund eligibility & criteria. We will issue a 100% full refund for VIP subscription purchases meeting the following time and viewing limits:

• Weekly VIP Plan: Request submitted within 48 hours of the charge, and you have watched no more than 3 episodes (or a maximum of 15 minutes of total playback time).
• Monthly VIP Plan: Request submitted within 72 hours of the charge, and you have watched no more than 5 episodes (or a maximum of 30 minutes of total playback time).
• Annual VIP Plan: Request submitted within 7 days of the charge, and you have watched no more than 10 episodes (or a maximum of 60 minutes of total playback time).
• Account limit: Each user account is eligible for a maximum of 1 refund per 12-month period.

Special circumstances. We will also issue a full refund regardless of viewing time where:

• You were charged after cancelling your subscription
• You were charged more than once for the same billing period (duplicate charge)
• A verified technical fault on our side prevented you from accessing the Service for a substantial part of the billing period, and our support team was unable to resolve it
• A fraudulent charge was made without your authorisation

Unused coins (purchased in error). Coin packages purchased by mistake and not yet spent may be refunded if you submit a request within 14 days of purchase, provided none of the coins in that package have been used. Upon approval, a 100% full refund will be issued and the purchased coins will be revoked from your balance.

Partially used coins. Coins are non-refundable once any portion of the coins in that package has been spent to unlock an episode or content, as digital content is delivered immediately upon consumption.

Duplicate or unauthorised charges. These are always eligible for a full 100% refund.

Bonus and reward coins. Free promotional coins earned through daily check-ins, watching advertisements, or completing reward tasks hold no cash value and are strictly non-refundable.

Account violations. If an account is suspended or terminated due to a violation of our Terms of Service, any remaining coin balance is forfeited without a refund.

You can submit a refund request directly on the website through your account:

• Navigate to your VIP Membership or Account Settings page (/vip).
• On your active VIP membership card, click the "Request Refund" button.
• Fill in the refund request form with your registered account email, the package you are requesting a refund for (Weekly, Monthly, Annual, or Coins), the date and time of the charge, and attach your payment receipt or invoice.
• Submit the form directly through the website.

Automated evaluation & processing. Our automated system immediately evaluates your request against the eligibility criteria above. Our Customer Support team will review and process your request within 3 business days, and an automated email update will be sent to your account.

Approved refunds are returned to the original payment method and typically reflect within 5–10 business days, depending on your bank or card provider.

If you are unable to access your account or have questions regarding an unauthorized transaction, you may also reach our support team directly at support@shortpeak.tv.

Where consumer protection law in your country grants you a right of withdrawal or a right to a refund beyond this policy, those rights are unaffected. Note that in many jurisdictions the right of withdrawal for digital content ends once delivery has begun with your consent.

If you believe a charge is incorrect, please contact us before disputing it with your bank. Most issues are resolved faster directly. Accounts subject to fraudulent chargebacks may be suspended.

support@shortpeak.tv. See also our Terms of Service.